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In July of 2020, Joy was appointed the inaugural Executive Director of the Pine Manor Institute for Student Success at Boston College. Prior to this position she served as vice president for Student Affairs at Boston College.

As a secondary school and higher education administrator, she has served at a variety of independent schools and universities over a 35-year career. Prior to returning to Boston College in 2011, Joy served four years as the interim and deputy head of school at the Oprah Winfrey Leadership Academy in Johannesburg, South Africa. She has also served as the head of school at the Archer School in Los Angeles, California, and as the associate head/director of Upper School at Dana Hall in Wellesley, Massachusetts. As a university administrator, she has held a variety of leadership positions at the University of California at Berkeley, the University of San Francisco, and Boston College. Her experience extends into the field of alumni engagement and fundraising.

An active local and national volunteer, she has served as a trustee and board member for the National Coalition of Girls Schools, the Nashoba Brooks School, Dana Hall School, the South African Heads of Independent Schools Association, and the South African Girls™ School Association. Joy chaired the annual joint conference of the National Association of Independent Schools (NAIS) and the Council for the Advancement and Support of Education (CASE) and served as a trustee on the CASE board. As a community volunteer, she served for many years as co-president of the Wellesley chapter of the national A Better Chance Organization. She has also served on the boards of the Women Lunch Place in Boston and the Newton-Wellesley Hospital Foundation board. She is a 1981 graduate of the Lynch School of Education and recipient of an honorary doctorate degree in 2010 from Boston College.